Navigating a new platform can be challenging, but with Ghostwriter Express, you have access to a comprehensive support system designed to assist you every step of the way. Whether you're just starting out or need specific guidance on advanced features, our Help and Support resources are tailored to ensure you can make the most out of your book writing experience. Here’s how you can search the help center to find the answers you need:
1. Click on the Chat Widget:
The chat widget is located at the bottom right of your screen. Click on it to open the support chat.
2. Click on Visit Help Center:
Scroll down until you see the option ‘Visit Help Center’ and click on that option.
3. Search the Help Center:
If you’re facing a specific issue or need quick answers, utilize the search bar in the Help Center. Simply type in keywords related to your query, and you'll be presented with a list of relevant help articles and tutorials.
Refresh your browser to reset the dashboard if you are having technical issues.
If you are having a technical issue, refresh the website browser and try again. This usually fixes any issues.
)
Click the blue icon at the bottom right of your screen.
You can access the help center, tutorials and support by clicking on the icon at the bottom right of your screen.
)
Click "Visit Help Center"
Click on visit the help center, to be taken to the help center where you can search and view hundreds of articles and tutorials.
)
Click "Help" to ask a question.
Alternatively you can click help, and then type your question to find answers instantly.
)
Click "Messages" to ask Artha a question or contact support.
If you can't find your answer in the help center, you can ask Artha, our AI assistant, by clicking on messages in the bottom menu.
)
Enter your email address.
Start by entering the email address you used to sign up with on the site. Make sure you have access to this email to check for replies. Then press the blue arrow beside it to continue.
)
Type your question.
Ask your question and click the blue arrow to the right.
)
View the answer to your question.
Artha will search the help center and tutorials and display relevant information to answer your question. Click on the link in the information provided, to open the relevant help center article.
)
Click "Write a reply..."
If Artha didn't answer your question, simply ask again in another way, or visit the help center to do a comprehensive search.
)
Click "Submit a Request to the Support Team"
You can ask Artha as many questions as you need, however it is best to visit the comprehensive help center to search for answers. If after refreshing your browser, searching the help center, and asking Artha your questions, you still need support, click on submit a request to the support team within the chat.
)
Your support ticket has been created.
Your questions and chat history with Artha will be sent to our support team so they can step in and help. Our office hours are Monday to Friday 9am to 5pm Australian Melbourne time, and our support team will respond within these hours.
)
