For fast and immediate assistance, you can ask our AI support assistant a question at any time. Here’s how you can ask a question:
1. Click on the Chat Widget:
The chat widget is located at the bottom right of your screen. Click on it to open the support chat.
2. Click on Messages:
Click on ‘Messages’ from the bottom menu bar of the chat.
3. Enter Your Email Address:
Enter your email address. This allows our support team to step in if required, and also ensures you receive a copy of your support request directly to your email.
4. Ask Your Question:
Ask your question to our AI support assistant. You will receive an answer to your question and, if available, links to any helpful articles or tutorials relating to your question.
How to Escalate Your Enquiry to our Support Team:
If your question isn’t answered through our AI assistant or the Help Center, or if you require personalized assistance, you will be given an option by our AI support assistant to ‘Talk to our support team’. Click on this link and your enquiry will be sent to our support team. Our support team will review your enquiry and get back to you with an answer or resolution.